Terms of Use and Sale
1. Zyllio identity
These Terms of Use and Sale (the “Terms”) are offered by Zyllio, a SASU registered under SIREN number 994 131 274, with registered office at 24 rue des Fleurs, 91470 Limours, France (“Zyllio”, “we” or “us”). Contact: contact@zyllio.com. Publisher and hosting information is available in the Legal Notice.
2. Purpose and scope
The Terms govern access to the Zyllio public website, the creation and use of a Zyllio Studio account at https://www.zyllio.one (the “Platform”), and subscriptions to paid services. They apply to every visitor or Platform user (the “Customer”, “you”). A Customer acting for a legal entity represents that it has authority to bind that entity.
Specific terms, an order form or an agreement with Zyllio may supplement or derogate from these Terms. In case of conflict, those documents prevail for their subject matter.
3. Acceptance
Creating an account, validating an order or using the Platform constitutes unreserved acceptance of the Terms in force at that time. The Customer must be able to download or retain the Terms on a durable medium before validating an order.
4. Service description
Zyllio Studio is a no-code platform enabling users to create, configure and deploy digital applications or projects, according to the chosen plan. Features, usage limits, prices and any specific terms are shown on the pricing page or applicable order form.
Zyllio may develop the Platform without removing an already-paid essential feature without reasonable prior notice, except for security, legal or technical reasons. The Customer remains responsible for applications, content, settings, connectors and data it adds, and must hold the rights needed to use them lawfully.
5. Account creation and security
The Customer must provide accurate, complete and current information and is responsible for the confidentiality of its credentials, persons it gives access to and actions performed through its account. It must promptly report any unauthorised access or security incident to contact@zyllio.com.
Zyllio may temporarily suspend an account where it reasonably suspects fraudulent, unlawful or security-compromising use. Except in an emergency, Zyllio will inform the Customer and indicate how to remedy the situation.
6. Rules of use
The Customer must not use the service unlawfully or fraudulently; introduce malware, bypass security measures or disrupt the Platform; access other users' accounts, data or systems without authorisation; resell or make the service available to third parties unless authorised; or add unlawful, defamatory, discriminatory or rights-infringing content. Zyllio may take reasonable measures to stop a breach, including requesting removal, limiting access or suspending an account.
7. Orders, prices and payment
Prices, billing frequency, included features and usage limits are those displayed at checkout or stated in the order form. Final order validation creates a payment obligation; before then, the Customer may review its order, total price and correct errors.
Payment is made through Stripe using the methods shown at checkout. Zyllio does not store card data; it is collected and processed directly by Stripe. An invoice or confirmation is sent by email. In case of a payment incident, Zyllio may suspend paid access after reasonable notice, except in case of suspected fraud or security need.
8. Subscription term, renewal and termination
Term and renewal
A subscription begins on order confirmation and lasts for the term shown at purchase. Unless otherwise stated, it renews automatically for successive periods of the same length. The Customer is informed of frequency, price and renewal terms before subscribing.
Customer termination
The Customer may cancel at any time from Zyllio Studio by following the displayed confirmation steps. Cancellation takes effect at the end of the paid subscription period, prevents the next renewal and does not refund the current period unless law or a stated commitment provides otherwise. Where required, consumers may use an online cancellation function.
After termination
Paid features end on the effective cancellation or expiry date. Data linked to an inactive account is deleted or anonymised after one month of inactivity, subject to legal obligations. The Customer must back up its content before account or subscription closure.
9. Consumer right of withdrawal
This section applies only to Customers who are consumers under the French Consumer Code. A consumer generally has fourteen days from contract conclusion to withdraw without giving reasons. To do so, contact contact@zyllio.com, for example by writing: “I hereby notify you of my withdrawal from the contract relating to [subscription identification], ordered on [date], in the name of [name], at [address], date and signature if sent by post.”
If the Customer expressly requests that services start before the withdrawal period ends, it must pay for services already performed. If it requests immediate access to digital content and acknowledges loss of the withdrawal right under applicable law, that consent and acknowledgement are collected separately before access.
10. Intellectual property
The Platform, software, interfaces, brands, logos, content and graphics are protected by intellectual-property rights and remain owned by Zyllio or its licensors. Subject to payment and compliance with the Terms, Zyllio grants a personal, non-exclusive, non-transferable and non-sublicensable right to use the Platform for the subscription term and plan limits.
The Customer retains rights in its content and data and grants Zyllio only the rights necessary to host, technically process, reproduce and display it to provide the service. Zyllio does not use Customer content for another purpose without instructions or consent, except where legally required.
11. Personal data and confidentiality
Personal-data processing is described in the Privacy Policy. Where Zyllio processes personal data for a Customer through the Platform, the parties' roles and processing obligations are governed by the Data Processing Agreement.
12. Suspension and termination by Zyllio
Zyllio may suspend all or part of the service to preserve Platform security or integrity, prevent or stop fraud, unlawful activity or third-party rights violations, remedy a continuing payment failure, or enforce the Terms after an unremedied notice. Except in emergencies, security situations or legal obligations, Zyllio gives prior notice and an opportunity to cure where possible. Zyllio may terminate for a serious or repeated breach not cured after notice.
13. Availability, maintenance and changes
Zyllio uses reasonable efforts to maintain Platform availability and security. Interruptions may occur for maintenance, updates, security incidents, provider failures or force majeure. Where possible, Zyllio gives advance notice of maintenance likely to materially affect the service. Any service levels are only those expressly stated in a separate SLA or agreement.
14. Liability
Zyllio is liable for direct damage resulting from a proven breach of contractual obligations, within the limits allowed by law. Zyllio is not liable for damage arising from non-compliant use, Customer content or third-party services, failures attributable to third parties, the Internet or Customer systems, or force majeure, except where Zyllio is at fault.
Business Customers only: except for gross negligence, wilful misconduct, bodily injury or mandatory law, Zyllio's total liability is capped at the amount paid to Zyllio for the affected service during the six months preceding the event. Zyllio is not liable for indirect loss, including loss of revenue, customers, opportunity or unsaved data. Nothing limits mandatory consumer rights or liability that cannot legally be excluded.
15. Third-party services and links
The Platform may enable integrations with third-party services. Their use is governed by their own terms and policies. Zyllio is not responsible for third-party content, availability, security practices or contractual terms outside its control, without limiting its legal responsibilities.
16. Changes to the Terms
Zyllio may amend the Terms for legal, regulatory, technical, security or service changes. For a material change affecting Customer rights or obligations, Zyllio gives at least 30 days' notice before it takes effect, unless security, law or technical impossibility requires otherwise. Where required by law or warranted by the change, the Customer may cancel before the effective date. Continued use after the effective date constitutes acceptance, subject to mandatory rights.
17. Governing law and disputes
The Terms are governed by French law. For Business Customers, disputes fall within the jurisdiction of the courts of Évry, subject to mandatory rules. Mandatory jurisdiction rules applicable to consumers remain reserved.
18. General provisions
If a provision is invalid or unenforceable, the remaining provisions remain in force. Failure to enforce a provision is not a waiver. The Terms form the agreement between the parties for their subject matter, subject to applicable specific terms, order forms and data processing agreements.
19. Contact
For questions about the Terms, subscriptions or cancellation:
Zyllio
24 rue des Fleurs
91470 Limours, France
contact@zyllio.com